Privacy Policy

At Southern Reproductive, we respect your privacy and comply with the New Zealand Privacy Act 2020 when handling personal information. This policy explains what we collect, how we use it, who we share it with, and how you can exercise your rights.

What personal information we collect
We only collect information needed to provide our services. This may include:

• Name
• Contact details (email, phone, address)
• Organisation or clinic/farm name and role
• Enquiry details and booking preferences (for demos, training, servicing)
• Device and usage information (IP address, browser, pages viewed)
• Any information you provide in forms, emails, phone calls, or at events
• Newsletter preferences and marketing consent

How we collect your information
We may collect information when you:

• Submit a website form (contact, Book a Demo, Repairs & Servicing, training enquiries)
• Email or call us
• Subscribe to our newsletter or download a guide
• Meet us at conferences, events, or on farm
• Interact with our website, which may use cookies and analytics

Cookies and analytics
Cookies are small files stored on your device. We use them to operate the site, improve performance, and understand how visitors use our pages. We may use tools such as:

• Google Analytics 4
• Meta Pixel (Facebook/Instagram)
• LinkedIn Insight Tag
• Embedded media (for example, YouTube or Vimeo)

You can control or delete cookies in your browser settings. For details on how these providers handle data, see their privacy policies.

How we use your information
We use personal information to:

• Respond to enquiries and provide the services you request
• Book and run demos, training, servicing, and repairs
• Provide product information and technical support
• Send newsletters and updates if you opt in
• Improve our website, services, and customer experience
• Run lawful marketing and remarketing campaigns
• Protect our legal rights and comply with the law
• Any other purpose authorised by you or permitted under the Privacy Act 2020

Marketing communications
If you opt in, we may send emails with product updates, training dates, and resources. You can unsubscribe at any time using the link in our emails or by contacting us.

Who we share information with
We may share personal information with:

• Website, hosting, and IT service providers
• Email and marketing platforms (for example, Mailchimp)
• Analytics and advertising platforms (Google, Meta, LinkedIn)
• Courier and logistics providers when shipping items
• Repair and servicing partners for authorised work
• Any party legally entitled to require disclosure

Some providers may be based outside New Zealand. Where information is transferred overseas, we take reasonable steps to ensure it is protected by comparable safeguards.

Security
We take reasonable steps to keep personal information safe from loss, unauthorised access, modification, or disclosure. Access is limited to authorised personnel. Data is stored in password-protected systems with appropriate technical controls.

Retention
We keep personal information only as long as needed for the purpose it was collected, or as required by law. When no longer required, we take reasonable steps to securely delete or anonymise it.

Your rights
You have the right to:

• Request access to the personal information we hold about you
• Request correction of any information that is inaccurate or incomplete
• Object to or withdraw consent to certain uses (for example, marketing)

To exercise these rights, contact us using the details below. We may need to verify your identity and may charge a reasonable fee for providing access.

Changes to this policy
We may update this policy from time to time. The updated version will be posted on our website with a new “Last updated” date.

Contact us
Southern Reproductive
33 Northumberland Street Tapanui, West Otago 9522

admin@southernreproductive.co.nz
022 395 5712

Last updated: 28/10/25